Return & Refund Policy


ALL "SALES" ITEMS ARE FINAL SALE (no exceptions) - A sales item is equal to any order with a discount!

All sales at trade shows/baby show or Mini Markets are FINAL SALE

Exchanges

PLEASE measure your child's foot according to our sizing chart. If you're not sure - go up one size. The elastic will keep the moccasin on your child's foot.

Exchanges are accepted for unused ( will decide once received and inspect) moccasins within 30 days from the time you received your purchase. 

A $7 Restocking fee applies per exchanged pair. 

To initiate an exchange you must email sales@tofmoccs.com

Please note that the product must be returned unused and in original packaging.

Shipping Charges for Exchanges:

Shipping on the original purchase will not be refunded.
Return shipping will be at the customer's expense.
Shipping on exchanged moccasins will be applied.

INTERNATIONAL:

International exchanges must be initiated by the customer using their own postal service. Shipping costs are not covered by TOF Moccs.

Returns

Returns are accepted for unworn moccasins within 7 days from the time you receive your purchase.

To initiate a return you must email sales@tofmoccs.com

Shipping Charges for returns:

Shipping on the original purchase will not be refunded.
Return shipping will be at the customer's expense.
Shipping on return moccasins will be applied.

INTERNATIONAL:

Returns for customers outside of Canada cannot be initiated by us, international returns must be initiated by the customer using their own postal service, in cases like this shipping costs are not covered by TOF Moccs.