FAQ


Where do we manufacture our Products?

TOF Moccs is an Ontario based Canadian company. Each product of TOF Moccs is lovingly and ethically handmade which is designed by us and made by our dedicated and hardworking team from overseas.

What material do we use to make our Moccs?

TOF Moccs are made out of finest and nontoxic genuine cow leather. Our moccs soles are made of microsuede genuine leather which makes the moccs slip resistant. Our size 5 and 6 come with rubber soles. Our moccs also provide cushy insoles to provide extra comfort and support for your little ones.

What size should I purchase for my child?

Please consult our size chart on our website where you can measure your child's foot to determine size. Since it is handmade.

How do the MOCCS stay on?

TOF Moccs are designed with an elastic opening which makes it easy to put on and take off your child's foot. The elastic also helps keep the moccasins on your child's foot - which is the most important thing!

The fringes on my MOCCS are flipped up, is that normal?

Yes! It is completely normal for the fringes on your moccasins to flip up. The leather for the fringes are very soft and sensitive. To get them back down, give them a twist and they should lay flat again!

What are the shipping Options?

We ship using Canada Post expedited shipping in order to deliver fast and safe. Using Canada post is the most economical, reliable and trackable way of shipping for Canadian orders. For international orders, we use Canada post expedited international delivery. Each package is sent from Burlington, Ontario.

Can I change my order before it has shipped?

We suggest measuring your child's foot before purchasing - or if purchasing for a gift, buy the next size up if you're unsure! We cannot change your order once it has been placed!

How can I get my order?

We ship by Canada Post - worldwide. For shipping -you will receive a tracking number!

What about exchanges?

Please measure your child's foot before purchasing a pair of TOF Moccs, or if you are unsure please buy a size up. We cannot guarantee the same color in a size bigger or smaller as some colors and sizes could be discontinued or out of stock.

What are your exchange and refund policy?

Please check out the "RETURNS & REFUNDS" policy at the bottom of our website. You also agree to the "RETURNS & REFUNDS" policy before paying for your order! Make sure to have a read before asking for a return or exchange!

Any other questions or enquires?

Feel free to email us at info@tofmoccs.com or use the form on the contact page!